One year after opening our doors for the first time, the Jacksons Group Isle of Man, including Motor Mall, are very excited about the future, as our Group Operations Director Paul Kell explains.
“The last 12 months have flown by and we’re delighted with the success during this time. The support from the local community has been really encouraging and the work and effort that our team have put in to establish the business has been immense. To mark our 1st anniversary, we held a special event last weekend which resulted in more than £1,000,000 of new and used vehicles being sold. Looking forward, we are very excited to announce a major local sponsorship agreement in the next couple of days. This will be followed by the opening of our new Aston Martin facility in the next two months, with the launch cars including DB11 Volante, DBS and Vantage, already on their way.”
Internal investment, particularly on staff and ongoing training, is an important part of our focus on exceptional customer experiences, as Head of Business Jon Williams explains.
“We are the only main dealer in the Isle of Man for 28 of the world’s best manufacturers. To properly manage this diversity, we have invested heavily in training our specialists to be thoroughly knowledgeable in all of these brands so that we can best advise customers on their unique requirements. Additionally, we have expert Transaction Managers who can help with information on how to finance, insure and maintain your new vehicle. Whether it is a new or used car, new or used van or a new or used motorcycle, we can provide the solution. Similarly, we can provide full leasing solutions including Contract Hire for private or business.
“We’ve also brought a whole new world of opportunity for Motability customers and to ensure they receive expert help and support to purchase the best vehicle for their needs, our team includes a specialist Motability Expert, Sharne Bradley, who has 10 years of expertise in this particular specialist area.
“Following such a successful weekend to mark our 1 year anniversary, we’re very excited about the future too with over 30 new vehicles from our manufacturers being launched this year, including the new Porsche 992, Aston Martin Varekai, VW T-Cross, Hyundai Kona Electric, BMW X7, Skoda Scala, Renault Clio, Audi Q4, BMW 1 Series, Mercedes-Benz B Class and many more. As devoted car enthusiasts, we’re looking forward to welcoming and hosting car club events from Supercar owners to Classic Car clubs, motorcycle ride-outs to EV events during the next year.”
However, Jacksons and Motor Mall are not just about selling vehicles. A key part of our business is the extensive ‘After Sales’ operation to look after all the motoring needs of clients. Andy Potter has brought his years of industry expertise to what is a critical and challenging role.
“Our state of the art After Sales facility houses 20 individual work bays, all equipped with the latest tooling and diagnostic machinery available for each of our 28 manufacturers. But the investment in equipment is only one half of servicing and After Sales. Our technical team are all trained by the vehicle manufacturers to ensure they are best equipped to maintain and repair our customers’ vehicles. As well as the technical expertise, providing the best customer service is also paramount to us, and this has been a journey to find the right people, train and up-skill them to be able to manage the multi-manufacturer challenges. Frankly, we haven’t yet got it right all the time, and this has been a huge focus for the whole business. Our feedback from customers and our surveys is improving rapidly as the team settles in and we know we are heading in the right direction, and it’s an area we will keep investing in.”
It really has been an amazing 12 months on this stunning new site and we are extremely appreciative of the amazing welcome we have been given by all our customers. Please do feel free to pop in at any time for a great free freshly ground coffee, we love seeing everyone whether looking for a new car or not!
Pictured left to right: Jon Williams – Head of Business, David Cavanagh – Motor Mall Head of Sales, Andy Potter – Group Business Development Manager, Nigel Clayton – Jacksons Head of Sales.