Testimonials

We are committed to offering every customer the highest levels of product and service.

Here is what some of our customers have said...

'Always have a good experience with Matt Monks followed up by Matt Spencer on finance. Thank you again and buy the boys a beer!'

- Mr Matthew Cheetham, November 2022

‘Made so easy and exactly as promised. Friendly as well as professional which is appreciated.’

- Mr Julian Warren, November 2022 

‘Steph listened carefully to my requirements and provided me with the support and information to assist me with both the test driving and my ultimate decision making. Although I bought a used car I felt that I received exceptional service, the finance options were clearly explained and lending was quick and easy to arrange. The car was ready as promised and I particularly liked the “grand unveiling” when I came to collect the car - a small gesture but a very nice touch.’

- Mr Patrick McCarrick, November 2022 

'Everything was done as you said it would be very good customer service'

- Mr Keig, November 2022 

'Matthew Monks is an absolute credit to Jacksons. We can offer our highest praise and thanks. As always, he was professional with a personal touch. A really lovely and great man to deal with. Thank you Matthew! Alison and Chris'

- Mrs Alison Champion, October 2022

'Amy Valiant, the sales exec who dealt with our purchase, from our initial enquiry to our taking delivery, could not be faulted, in fact, she went to great lengths on our behalf. We are more than delighted with our experience dealing with Jackson’s.'

- Mr Geoffrey Turner, October 2022 

'I could not recommend Morris enough, he is a credit to your company. This was the first time I had used Jackson’s and Morris made me feel valued and he went the extra mile! As a result I will be certain to recommend your company to my friends and family.'

- Mr Ashley Kneale, October 2022 

'Although we weren't really quite ready financially to buy a replacement car at the time, the RAV4 suited our lifestyle and the price was reasonable, given the inflated used car market at the time, and we were very pleased that Amy talked us around. Three things have impressed me: Amy has stayed in regular touch since we made the purchase and has been professional at all times. The car has been very reliable and a pleasure to drive. We have so far used the service pack contents for both ferrying between home and airport, as well as the first valet after six months - Amy reminding us rather than us having to chase. I have already recommended Amy and your company to two sets of friends and will continue to do so whilst the level of service we receive remains this high.'

- Mr & Mrs Geoff And Jane Rickard, October 2022

'Matt who dealt with us was courteous, made us feel welcome and spent a considerable amount of time explaining the vehicles operational facilities to us . I’m sure he would spend the same time and go into the same amount of detail no matter what the value of the car. This is a great attribute and he is a great asset to your company'

- Mr Keith Featherstone, October 2022

'Matthew monks is by far the best salesmen I’ve ever dealt with! Very friendly and polite and puts you at ease. The whole process of buying a car with Matt is a pleasure. He will always go above and beyond to meet your needs and will always answer any questions or queries you may have. Would highly recommend anyone who is looking or thinking about buying a car to go and see Matt, you won’t be disappointed!'

- Mr Jordan Keig, September 2022 

'We feel that Mr Monks has our best interests at heart. Would recommend anyone to talk to him if they are looking for a car.'

- Mrs Erica Tasker, August 2022 

‘Cannot speak highly enough about Matt Monks he is highly professional friendly and a joy to do business with’

- Mrs Amanda Wilson, August 2022 

‘Always very happy with the service from Jacksons. Never had a problem. We're very lucky to have such a good dealership like Jacksons on the Isle of Man.’

- Mr Glyn Harper, August 2022 

‘Have had Toyotas for the last forty years and have always been pleased with the service and friendliness of the people involved. To be truthful , it was not so good when Jacksons first took over and there were many mistakes made and it was not so customer friendly but I am glad to say that over the last few years this has completely changed and I could not be treated better,. Steph Lennon who I just recently dealt with was excellent as is Matt Spencer and James Roberts. Always pleased to see me and go out of their way to help regardless of whether the problem is big or small. It's now a pleasure to drop in and the tea and coffee are always gratefully received. Well done to the team at Jacksons.’

- Mr Martin Day, July, 2022 

‘I dealt with Matthew Monks who did his job in a very professional manner. Matthew stayed in touch throughout keeping me fully up to date and fulfilling all commitments without exception throughout the entire process. I will definitely recommend Jackson’s and Matthew to anyone I know who is in the market for a new car.’

- Mr Barry Curran, July 2022 

'Your Sales Executive, Steph, was simply delightful. At no time did we feel under pressure to commit to a sale. She was very informative and helpful. We feel that we could contact her at any time with any queries that we may have.'

- Mrs Julie Batey, 25 July 2022 

‘In over 50 years purchasing cars this was by far the best experience I have ever received A BIG THANK YOU TO Ian Caley’

- Mrs Linda Susan Perkins, 18 July 2022 

‘Matt and Darren and the entire Jackson’s team are fabulous. They always deliver a first-class service. They are all focused on delivering the best possible customer experience and always go the extra mile. I can’t recommend them highly enough.’

- Mr Mark Cox, 17 July 2022 

‘My family and I always use Jacksons as they are the utmost professional and friendliest dealership on the island. We always recommend our friends to Jacksons as we are happy to support a business who take care of their customers. Everyone at Jacksons, especially Matthew Jones made my birthday feel super special and went out of their way to make my partner and I feel special and valued. As per usual, we will be back again. We don’t recommend anyone but Jacksons and their teams. The service and people speaks for itself.’

- Miss Chloe Chau, 14 April 2022 

‘We were very happy with the way we were treated Mathew made sure we were happy with everything before we left and asked us to go back in a couple of weeks with any queries which I am sure there will be because of the technology. Pleased we came to Jackson’s thank you’

- Mr David Wilson, 17 March 2022 

'We dealt with Matt Jones and he was amazing, always went the extra mile to make sure everything was perfect. He made buying the car an absolute pleasure. We also found that your staff are very polite and courteous and your service team are extremely helpful. We Will definitely purchase any future vehicles from your professional team. Thank you Matt and thank you Ian Caley for your friendly help in the purchase of two Porsches. Finally thank you to Darren Moore for your help. Best wishes Gary and Sarah.'

- Mr Gary Dunnage, 27th February 2022

'Matt was very knowledgeable, friendly and efficient. The car arrived earlier than expected which was a pleasant surprise. I am delighted with the car and look forward to driving it round the Island.'

- Mr Thomas Patterson, 11th February 2022

'Steph has now sold us two cars, an Audi TT and a Toyota Highlander. Her customer care and knowledge of the vehicle is very good. She's a pleasure to deal with and the after care service is second to none. A definite 10 out of ten.'

- Mr Chris Stokes, 30th January 2022 

'Steph demonstrated extra care and attention during the sale. I feel confident that Jacksons will look after me as a customer.'

- Ged Power, 15th November 2021

'We found Matthew very attentive and professional throughout the whole process, we certainly felt he went above and beyond ensuring that the whole experience of buying our new car was a special event.'

- Ingrid Sugden, 21st October 2021

"Buying my car from Jacksons was a wonderful experience Mr Matthew Monks was so patient and explained everything to me and made me feel at ease both with the purchase and the hand over a great guy."

- Mrs Shirley Eckersley, 30th September 2021

'Matthew went above and beyond to source the right car for us. Excellent communication and perfect service.'

- Nathan Bullock, 30th September 2021

'First time in dealing with Jacksons. Can’t fault them for their attention and service.'

- Richard Wylde, 22nd September 2021

'I was very pleased was the whole experience from first meet to hand over you got a little gem in young James really hopes he likes his Pringles!'

- Chris Lunt, 15th August 2021

'James is a real star. He is a credit to Jackson’s he couldn’t do enough for us. And is a great entertainer as well. Very friendly and informative. Made the transition a enjoyable experience. I would also like to thank Matt Spencer for his expertise and polite and courteous as he always is. We look forward to doing business in the future. Thank You.'

- Audra Cowburn-Wood, 15th August 2021

'Steph was fantastic from start to finish, she was patient and keen to make sure we got the perfect car for us with everything we needed, she kept in contact throughout and was always there to help replying quickly to all of my emails, Steph took the time to make us feel comfortable and explained everything very clearly and openly. We received a great trade in value for our car and Steph went above and beyond to get us our dream car for a price we could afford. Steph was very welcoming and her service was exceptional, she has given us her card and ensured that we have her as a point of contact for any help we need going forward. Very impressive service and has restored our faith in Jackson’s having had a previous negative experience with our last car!'

- Niall Gale, 13th August 2021

'Morris was very helpful through out the whole buying process and made it an exciting and memorable experience.'

- Anthony Quirk, 31st July 2021

'Overall the purchase was a straightforward process and the car was delivered to me which was great service. The team did a good job getting the figures where we were all happy.'

- Sam Mowle, 28th July 2021

'I was very impressed with the staff at Jackson’s, the whole experience from test driving the car, sorting out the paper work and collecting the car was a pleasant experience. Matt Spencer was welcoming and friendly and put me at ease with all the finance paper work. I would particularly like to thank Steph Lenon, she was very informative during our test drive and her warm and friendly attitude put me and my partner at ease. She explained all of our options clearly and nothing was too much to ask of her. I will be recommending Jackson’s based on the service we received by both Steph and Matt. Very pleased with the customer service.'

- Jane Wood, 28th July 2021

'Both Morris and Matt Spencer were extremely helpful. Morris is a lovely man with the patience of a saint, he was excellent to deal with. Thank you to both of them for making everything so easy.'

- Vari Jones, 14th July 2021

'I am constantly impressed with your aftersales team at Jackson’s, they have looked after my New Audi A8 since new. Last week I had an engine management light come on and I rang and booked the car in for the first date available being July 16th, I mentioned on Fri/Sat to Ryan that it was so inconvenient as my car is booked solid all weekend to the IOM Government, looking after all the VIP’s and dignitaries etc for Tynwald and how uncomfortable I will be driving them around with the warning light on.

He offered that should I leave the car with him on Monday morning he would ‘try’ his best to get it looked at, even if only to plug into the ECU and switch off the warning light for me.

I dropped the car off and to my total amazement, picked the car up on Monday night with a full diagnosis, engine management light switched off and the car having been road tested and repaired.

Your team consistently exceed my expectations and I owe them enormous thanks, especially to Allana, George, Ryan and Tony in the workshop.

My full weekend of VIP transfers will now hopefully not be as stressful as car is running fine, and no warning lights!

Thank you very much for helping me out on this and every occasion, it is greatly appreciated.'

- Eric Frost, 29th June 2021

'Jacksons is by far the best car garage I have ever dealt with on the Isle of Man. The Jackson’s team are very welcoming and professional. I will definitely be getting future cars and servicing from them.'

- Danny Mourant, 18th June 2021

'The service that I experienced was brilliant. I felt welcomed at all time, and knew I could ask any questions throughout. I felt reassured and overall was impressed with Jackson’s. Matt Monks and Darren especially were fantastic, I felt they went above and beyond to accommodate my needs. The whole process was great and I’m very happy with my new car. Thank you very much.'

- Charlotte Driver, 21st May 2021.

'Morris was very professional, yet easy to talk to, Thank you Morris for helping & explaining everything to me (I haven’t bought a new car in 16 years!!!) Much appreciated.'

- Dorothy Handley, 20th May 2021.

'Steph went over and above to make sure that I was able to get exactly what I wanted with the right finance options. She always had a solution when there were any issues and has been friendly throughout.'

- Jillian Christian, 15th May 2021.

'Matthew was amazing from our initial email correspondence through to handover. Each time I met with him in the showroom he was welcoming and courteous. I felt my custom was valued and appreciated. Matthew went out of his way to answer all my questions and assisted me with arranging retention of a cherished number. He has also been an absolute star, helping me delay the collection of the vehicle due to a family health emergency. I can quite honestly say it’s the best and most pleasant experience I’ve ever had when making a high value purchase! Thank you so much Matthew.'

- Shareena Cretney

'The only place I’ll purchase from and recommend on this island. Customer service is unmatched as well as the offers even with luxury cars. I look forward to returning in the near future.'

- Chloe Chau

'This is the third time I have bought a car from Jackson’s. Service from sales, finance team and general staff contact is polite, friendly and a real pleasure. The product knowledge is obvious and so handover leaves you feeling you know your new car!'

-Gillian Porter

'Great bunch of guys to deal with - really pleased with my new car and will be back in the new year when I change again.'

- Mr Middleton 

'Steph Lenon delivered an exceptionally high quality of customer service. She was very natural, engaging and professional in her approach and we would recommend her to family and friends.' 

- Mr Limited 

'The service I received on both cars was exceptional, in particular Steph who actually sourced one of my cars within hours of me telling her what I wanted. Even more special was Matt Spencer’s suggestion to make my Daughters car a little bit special by delivering it to her with little birthday presents (thanks Steph) inside the car. This really made her day. I was and have been treated extremely well by the whole team, in particular yourself Darren for going above and beyond my expectations and helping me throughout with MBFS and the trauma associated with them with something that was not even related to Jackson’s. Many thanks to you all, a thoroughly enjoyable experience with all of you.'

- Mr Duncan

'Fantastic experience from start to finish and the service was exceptional from Ian Caley. Would highly recommend to everyone. Thanks again!'

- Mrs Wood 

'Alix Hannah was a very good sales executive to deal with and handled the transaction very competently! '

- Mr Dobson

'Thank you for making my most recent trade in and purchase of a new car an easy, happy and positive one. I would like to give Dan and Ian special mentions as they did everything they could for us to make a good choice and have a smooth handover.'

- Mrs Morris

I cannot begin to recommend my experience of purchasing a car from your company. From my first initial phone call to visiting your showroom and then after purchasing the car the handover everything was just so professional and ran so perfectly smooth. I can honestly say this is how every company should treat its customers, nothing was a problem and everything was explained so well. The car I purchased so far has been everything I wanted and although it’s a used car it’s like brand new... all the staff were so friendly and professional. Thank you.

- Mr Kim Maurer 

'Incredible customer service from start to finish. Made to feel very welcome and no amount of questions were too many. 10/10 would recommend to anyone.' 

- Miss Hopkins

'Very friendly & professional.'

- Jane Wyllie

'Anna’s attention to detail and professionalism made this purchase feel special. Thank you Anna.'

- Sandra Cardwell

'Your sales man did an exceptional job in selling me my car and was very professional with no pressure and I feel I got good deal. I was not the best dressed person when I went to look at cars but that made no difference in the way I was treated.'

- Kevin Mayne

'Robbie was brilliant and very helpful. We went to test drive a Volvo and changed our mind when we got there, but nothing was a problem for him.
10 out of 10 Robbie!'

- Ady Costain

'Service Plan included in the car purchase from Aston Martin so no need for it to be offered.
Ian Caley was excellent and looked after me really well.'

- Mr Coleman

'Very quick turn around from choosing the car to collecting it. Anna Beth was very friendly and made the purchase easy.'

- Mr Jackson

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